Storage - Gallery
| Creating an Experience |
Customer-Focused Approach
Providing superior service and offering value-building extras creates an emotional connection which helps secure, retain, and regain customers once their temporary storage needs have ended. We created and tested the concept that the environment contributes to customer satisfaction which yields higher rental rates, and we have established a model to achieve the best customer response for the lowest cost. We also take action to maintain former customer interest and loyalty by: following up with them several times a year with friendly automated e-mail messages and welcome back offers; continuing to send them our monthly e-newsletter; and, continuing to send them birthday cards with a $5 gift card.
| Creating an Experience |
Our ability to maximize revenue per storage square foot lands squarely on our industry-leading philosophy that consumers distinguish one self storage facility from another if they like and appreciate the experience.